Required skills

communication skills to

determine and confirm information using questioning and active listening techniques

liaise with others share information listen and understand

Interpersonal communication including questioning techniques to gather information and explain products in language that avoids unnecessary industry specific jargon

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to achieving required outcomes

use IT calculators to determine insurance premiums

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

access webbased information services

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisational skills including the ability to plan and sequence work

Required knowledge

core insurance knowledge

characteristics and participants of the Australian insurance market

types of general insurance products conditions inclusions and exclusions levels of coverage and pricing

advisory functions

the role of the brokerrepresentativeadviser

participants in the advisory services market

range of services provided

appropriateness of a risk assessment

legal environment disclosure and compliance

the role of the brokerrepresentativeadviser

relevant legal principles eg Corporations Act Financial Services Reform Act FSRA Trade Practices Act

the relationship between ethics and regulatory requirements eg good faith utmost good faith

full disclosure of remunerationfees and any other conflicts of interest which may influence the advisers recommendation

Insurance Brokers Code of Practice and organisational codes of conduct

complaints resolution procedures internal and external

ASIC guidelines on adviser conduct and training

specialist knowledge of insurance broking products and services provided

types of general insurance productspolicies

standard cover and deviations

policy wordings

taxes and charges

insurance claims

premium ratingrisk selection

reporting

product development

underwriting

binder products

legislative and organisational compliance requirements in relation to advice

relevant legislation and ASIC advisory guides relating to the provision of general and personal advice

the role of different advisers within the brokerage

brokerage policy and guidelines related to the provision of general advice

details of relevant marketing and disclosure documents including product disclosure statements and marketing brochures on the relevant products

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply broking advisory procedures to provide appropriate general advice in general insurance broking products and services

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisational policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Client enquiries may include:

Initial documentation may include:

Legislation and organisation policy may include:

Disclosure documentation may include:

General advice warning:

Special communication needs may include